Privacy Policy

Leon NP Family Health Care, PLLC, doing business as Dermaduo Platelet Rich Plasma and Wellness Clinic (“Dermaduo,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the information you provide through our website.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit forms, request information, or otherwise interact with us online.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through our public-facing website and related online communications.

This Privacy Policy does not replace any separate HIPAA Notice of Privacy Practices (if applicable) that may govern protected health information (“PHI”) collected in the course of providing healthcare services.

2. Information We Collect

A. Information You Voluntarily Provide

We may collect personal information you voluntarily submit through our website, including:

• Full name
• Email address
• Phone number
• Preferred contact method
• Service interest(s)
• Appointment inquiry details
• Any other information you choose to provide in contact forms, messages, or inquiries

B. Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Time spent on pages
• Referral source
• Date/time of visits
• Clickstream and general website interaction data

This information may be collected through cookies, analytics tools, and similar technologies.

C. Sensitive Information

Please do not submit highly sensitive medical information, Social Security numbers, insurance numbers, payment card information, or urgent/emergency medical concerns through website forms unless specifically requested through a secure, authorized platform.

3. When We Collect Information

We may collect information when you:

• Visit our website
• Complete a contact or inquiry form
• Request information regarding services or procedures
• Schedule or request an appointment (directly or through a third-party scheduling provider)
• Subscribe to updates or promotions (if offered)
• Communicate with us by email, phone, or text after submitting an inquiry

4. How We Use Your Information

We may use your information for lawful business and operational purposes, including to:

• Respond to your inquiries and requests
• Provide information about our services, treatments, or availability
• Follow up after correspondence (including by email, phone call, or text message, where permitted by law)
• Facilitate scheduling requests and patient communications
• Improve our website functionality, performance, and user experience
• Monitor website traffic and usage patterns
• Maintain website security and prevent fraud or misuse
• Comply with legal obligations and enforce our policies

We do not sell personal information to third parties for their direct marketing purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve site functionality and understand user behavior.

Cookies are small files placed on your device through your web browser that enable the website or service providers to recognize your browser and remember certain information.

We may use cookies to:

• Remember user preferences
• Improve site performance and navigation
• Analyze traffic and usage patterns
• Support analytics and marketing services provided by trusted third parties

Your Cookie Choices

You may configure your browser settings to:

• Notify you when cookies are sent
• Block certain cookies
• Block all cookies

Please note that disabling cookies may impact website functionality or limit certain features.

Because browser settings vary, please consult your browser’s help documentation for instructions.

6. Analytics and Third-Party Tools

We may use third-party service providers (for example, website analytics, scheduling, form hosting, advertising, or communication platforms) to operate and improve our website and services.

These third parties may collect information in accordance with their own privacy policies and applicable law. We encourage you to review the privacy policies of any third-party websites or tools linked to or integrated with our site.

Examples of third-party services may include (as applicable):

• Website analytics providers
• Appointment scheduling tools
• Form processing platforms
• Email/SMS communication platforms
• Website hosting providers

7. How We Share Information

We may share your information only as reasonably necessary, including:

• With service providers who assist in operating our website or business (subject to appropriate confidentiality and security obligations)
• To respond to legal process, court orders, subpoenas, or lawful governmental requests
• To protect the rights, safety, and property of Dermaduo, our patients, users, or others
• In connection with a business transaction (e.g., merger, sale, or reorganization), as permitted by law

We do not sell your personal information for direct third-party marketing.

8. Text Messages, Calls, and Email Communications

If you provide your phone number or email address, you consent to being contacted by Dermaduo regarding your inquiry, appointment request, or requested information, including by:

• Phone call
• Voicemail
• Email
• Text message (SMS), where permitted by law

Important Notes

• Message/data rates may apply for SMS communications.
• Consent to receive texts is not required to purchase services.
• You may opt out of non-essential marketing communications at any time (for example, by following unsubscribe instructions in emails or replying STOP to marketing text messages, where applicable).

We may still contact you regarding transactional, appointment-related, or service-related matters as permitted by law.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards intended to protect personal information collected through our website.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Users submit information at their own risk and should avoid transmitting highly sensitive information through non-secure web forms or email.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy
• Respond to inquiries
• Maintain business and legal records
• Comply with legal, regulatory, tax, accounting, or reporting obligations
• Resolve disputes and enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.